Connection would be made using an easy to use application that allows us to securly connect to your computer. Once we have connected we can start to diagnose the problem and look for an immediate resolution.
Hardware related issues will have a diagnostic fee of $15.00 if found within the first 15 minutes, $22.50 if found within an hour or longer. The remainder of the moneys will be refunded.
We can easily work with what you have to accomplish any task. We can utilize a free machine you have at the office or we can build a RAID server to accomplish the task. If you are using a local machine we will need to obtain access to install and configure the neccessasy applications as well as have access to other computers within the network to perform the remote backup.
Yes, we offer roughly 8 minutes of free support and advice for all our visitors. Spending to much time on free support takes us away from those who really need fast resolution.
No, if no problems are found and no diagnosis can be issued then you will be issued a full refund.
Performing tasks such as removing viruses, malware, performing updates, etc...Takes time that is dependent on how fast the system being worked on is. A fairly newer system will usually be completed in 1-2 hours where a slow computer can take up to 7 hours.